We are looking for our department HR Business Support IT at E.ON Business Services Berlin GmbH in Berlin for a/an

Key User for HR Business Support - Focus on internal ticketing system (SAP CRM) (m/f)


After successful onboarding you will be responsible for:


  • Own and manage daily IT and customer incidents within HR Business Support
  • Align with IT teams and external partners to resolve errors
  • Main contact person for customers, users and stakeholder requests
  • Identify and deliver business process and/or system functionality improvements in our internal ticket system (SAP EIC – Employee Interaction Center)
  • Coordination of testing activities in the system including updates
  • Ensure system compliance (data protection and quality, business continuity and disaster Recovery)


  • Graduate or first professional qualification and experience in HR, IT or equivalent
  • A logical and understanding of how IT systems work, interested in IT topics
  • A demonstrable ‘trouble shooting’ analytical ability
  • Experiences in one of more of the following technologies: SAP Portal / Netweaver, SAP Self Services, Form Technology such as Adobe Interactive Forms or similar, SAP CRM systems or similar CRM/ticketing tools, Document Generation systems would be beneficial
  • Good communication skills and fast learner
  • Good understanding of HR or other Shared Service processes and how systems support them are desireable
  • Business fluency in English. German language skills would be an advantage

What we offer

We offer:

  • an international, open minded team with flat hierarchies
  • extensive support among each other
  • flexible working times and freedom to structure your work by your own
  • possibilities to work on ambitious projects
  • continuous professional development and training
  • entry position to the group, offering deep understanding of corporate structures and interfaces
  • and a location in the heart of Berlin

At a glance

Reference no: 35841 Contract term: Fixed Term Working hours: Full time

Get in touch

For more information please have a look at our E.ON careers site.
Apply online

E.ON is committed to equal opportunities and actively promotes diversity, equality and flexibility.


E.ON is an international privately-owned energy supplier. In the 2014 financial year, our staff comprising in excess of more than 58,000 employees based in many countries in Europe as well as in Russia and North America generated sales of around EUR 112 billion. We have an ambitious objective: We want to be the preferred partner for high-value energy offerings for customers.

E.ON Business Services

E.ON Business Services GmbH (EBS) is the multifunctional support unit of E.ON SE. EBS bundles group-wide business services for Finance, HR and IT centrally under one roof. EBS is headquartered in Hanover.
The company employs almost 4,000 employees in Germany, the Netherlands, United Kingdom, Italy, Rumania, Sweden, Slovakia, the Czech Republic and Hungary.